CTS Careers

Want to work in a dynamic and supportive environment that encourages exercise and healthy living? Then Carmichael Training Systems might be the place for you. We work hard, but we make time to play just as hard. And as a company committed to helping people live balanced, healthy, and active lives, we make sure we practice what we preach.

Current Job Openings

Job Title: Athlete Services Coordinator

About CTS:  

CTS empowers athletes to be extraordinary and achieve goals they never thought possible. CTS works with endurance athletes who understand the power of working with a proven, professional coach who provides the specialized experience, knowledge, and expertise to help them succeed in their sport. As trusted guides and motivators, our coaches partner with their athletes — training, educating, and pushing them to achieve more than they could on their own. Because behind every great athlete is a great coach. 

Overview of Responsibilities: 

The Athlete Services Coordinator (in tandem with the Athlete Services Director) is in large part the face of the company to prospective athletes and the liaison in CTS coach-athlete relationships. We educate athletes on how great of an experience they can have with our talented and uniquely qualified CTS coaches. Being an effective communicator via email, phone, and text communication with prospective and current athletes is paramount to this position’s success. A positive interaction with you can make the difference in signing up an athlete, keeping a disgruntled athlete around, or even saving a coach-athlete relationship. As an Athlete Services Coordinator, your ability to be flexible and tackle a variety of responsibilities, scenarios, and challenges within a given day is crucial to the company’s success on an athlete-by-athlete basis. 

As an Athlete Services Coordinator, your responsibilities will include but will not be limited to: 

  • Answer current and prospective athlete questions regarding billing, and the variety of coach packages and services we offer via email and phone
  • Maintain the changing status of athletes within our billing and CRM systems (Canceling, signing up, and putting accounts on hold within our CRM and training platform/software)
  • Assign consultations to CTS Coaches and follow up on prospective athletes when the Athlete Services Director is unavailable
  • Update athlete payments for monthly subscriptions and ensure all payments do not reach an uncollectable status.
  • Assist the Director of Finance in the upkeep of our CTS gear inventory, and mail various products to our athletes when needed

Some Other Things You May Do In This Role: 

  • Assist our Marketing Director and Athlete Services Director with various CTS promotional strategy projects and the various billing adjustments that come from them
  • Collaborate with coaches and the leadership team on company-wide race crewing efforts
  • Assist in the upkeep of our office and company vehicles

About You:

  • You are an effective communicator via email, phone, and text communication.
    • Able to make a current or prospective athlete feel like their communication was heard, and processed, with a thoughtful response given in return
    • Able to collaborate with coaches and the leadership team to find successful solutions to a variety of situations you will face
  • You seek to build relationships with athletes, coaches, and the leadership team. Being successful in this Athlete Services Manager role requires you to know all of our coaches well on a professional level to match them appropriately with prospective athletes.
  • You are actively involved and have a genuine interest in the endurance sports community. Your ability to relate to athletes and coaches in this role is paramount to developing common ground and building relationships with them.
  • You can be successful working independently and in a team environment on the variety of daily tasks you face.
  • You can efficiently block your time to stay focused on projects with tight deadlines.
  • You are comfortable asking for help when a new situation arises that needs to be addressed.

Helpful Experience:

  • Athletic background 
  • Experience in a customer service setting
  • Google Suite (Preferred) 

Compensation Package: 

  1. Hourly rate $18.50 - $21/hr non-exempt, part time.
  2. 25 hrs/week (Monday  thru Friday) target workload
  3. Flexible Schedule

Location:

  • Colorado Springs, CO
  • Reports to Athlete Services Director 
Apply Here